Simple rule: 7 days to replace, 14 days to refund. No drama.
1. Return Window
Most eligible products can be returned within 7–14 days of delivery, depending on the product category. Returns requested after the eligible period may not be accepted.
2. Replacement Policy
If you receive a damaged, defective, or incorrect product, you may request a replacement within 7 days of delivery. After verification, we will arrange a replacement at no additional cost.
3. Return Eligibility
Returned items must be unused, unwashed, and in their original condition with all tags, accessories, manuals, and packaging intact.
4. Refund Process
Once your returned product is received and successfully inspected, your refund will be processed according to our refund policy. Processing times may vary depending on the circumstances.
5. Cash on Delivery (COD) Orders
For Cash on Delivery (COD) orders, approved refunds will be processed using the refund method communicated by our customer support team after return verification.
6. Non-Returnable Products
Certain items cannot be returned, including opened personal care products, perishable goods, customized products, gift cards, and products marked as non-returnable.
7. Return Request
To initiate a return or replacement, contact our customer support team through the Contact Us page within the applicable return period.
8. Product Inspection
All returned products undergo an inspection before a replacement or refund is approved. Products that do not meet the return conditions may be rejected.
9. Shipping Charges
If the return is due to a damaged, defective, or incorrect item, return shipping charges will be covered by us. For other eligible returns, shipping charges may apply where permitted.
10. Policy Updates
We reserve the right to modify this Return & Refund Policy at any time. Any updates will be posted on this page and will become effective immediately upon publication.
